Onboarding Specialist (Website Design)

Are you passionate about delivering exceptional client experiences while showcasing your creative flair? At Spidersnet, we're looking for a Client Onboarding Specialist who can expertly guide new clients through our onboarding process while utilising their website design skills to bring their vision to life.

A bit about us:

Spidersnet is a UK based award-winning web provider, delivering innovative marketing solutions specifically designed for motor dealers. As part of the Friday Media Group Spidersnet is expanding both domestically and internationally. We are growing our team and seeking talented individuals who are eager to make a meaningful impact on our business.

We are proud of our company culture. We maintain a strong family background and all employees play an active role in shaping the future development of the business. With ambitious plans and a clear market focus this is an extremely exciting time to join our company!

If you’re ready to take on a role where you’ll blend client-facing responsibilities with your creative talents, we’d love to hear from you!

How to Apply: Email your CV and a brief cover letter showcasing your relevant experience to amanda@spidersnet.co.uk. Let us know why you’d be a great fit for Spidersnet!

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About You:

• Strong organisational skills – you’re a pro at juggling multiple tasks and keeping projects on track.
• Creative mindset – an eye for design with the ability to adapt visuals to match branding guidelines.
• Basic design skills – experience in using design tools (e.g., Photoshop, Illustrator and InDesign) or similar software is a must.
• Excellent communication – confident in liaising with clients and internal teams.
• Motor industry experience – this would be a bonus, but not essential.

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What your day to day might look like:

• Welcoming and onboarding new clients, ensuring a smooth transition into our services.
• Collaborating with clients to understand their requirements and translate these into actionable deliverables.
• Managing timelines and adhering to deadlines to meet client expectations.
• Sourcing and adapting images, colors, and fonts to align with our customisable website themes.
• Providing basic design adjustments to ensure clients’ branding is represented professionally.
• Communicating effectively with internal teams to deliver a seamless experience.

Benefits

• 25 days Paid Holiday + Bank Holidays
• 1 day additional leave for each year of employment (up to 7 days)
• Healthcare cover after 1 year
• Flexible/hybrid working
• Additional day off for your birthday
• Enhanced Paternity, Maternity, Adoptive and Shared parental leave
• Ride to work scheme
• Perkbox discounts

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